 I
have a specific question about an artist, album or
type of music - can you answer it? |
|
Try our advanced
search to try and locate a CD, DVD, book,
cassette, or video
product, using short and specific keywords such
as the album
or artist name, tune, song, instrument or catalogue
number. See also our search
tips. If you cannot
find any suitable title this way, we are probably
unable to get hold of it from
our
suppliers.
However we are continually expanding our selection
with back catalogue music as well as new releases.
We also maintain a link
directory of many Scottish
and Celtic music-related websites. If you definitely
can't find anything here, try Amazon.com (North
America) or Amazon.co.uk (Europe). Send
us a message to check, if you prefer. |
| Can
you give me more information on one of the artists
featured in your catalogue, for example tour dates
or contact details? |
|
|
All of the
information we maintain on artists is shown on our
product pages - for further details try a general Google
web search on their name. We do not maintain telephone,
email or other contacts for most of our featured artists,
and as a matter of policy we are not at liberty to
release any that we do keep. Please try the artist's
recording company or label instead. |
| What
about sheet music and printed music? |
|
Our sheet
music titles and printed music books are all
listed here.
We do not currently have complete tune or song contents
listings for all of these books. If you cannot find
what you are looking for here, try Sheet
Music Plus, Musicroom or Scotch
Snap for more printed music. |
There
is a title in your catalogue shown as unavailable
- will it come back into stock soon?
|
|
|
We are rarely
able to answer this for specific products, as this
mainly depends on the producers of the title supplying
us again. If the title is more than a few years old
and has been deleted by the producer, it is unlikely
to be re-released. There is a small chance that, if
the title is a recent release, it may just be temporarily
out of stock - in this case, please check back again
a week later to the same catalogue page. Join
our email list for monthly news of re-released
titles. |
| How
do I order? Can I post my order to you
or visit your shop? |
|
- Please
follow these
instructions to order securely online using
your PayPal account,
or your credit/debit card (via
PayPal or WorldPay). We regret that we
cannot accept phone orders, fax orders, cheque
orders, cash (of any currency), eCheques (PayPal)
or postal
orders.
We supply by online order only and do not
sell direct to the public from any premises.
We cannot respond to surface mail letters enquiring
about items
in
our
catalogue
-
please search our catalogue instead.
- For
security reasons we do not process
WorldPay, PayPal or Amazon sale transactions
on
your behalf - you must always
enter your payment details yourself through
our checkout
pages. This may not always be
the most convenient way for you, but it
ensures that we can provide the
largest range of products
to you at the most competitive price and
with the greatest payment security.
|
| My
order hasn't been delivered yet, is it on its way? |
|
Please follow these
instructions shown above. |
If
I buy a DVD, video or CD from you, will it play
on my machine or one in a different country?
|
|
|
For information
on PAL/NTSC/Region compatibility with DVD or
video players in other
countries, see
this page. All of our CDs should
be compatible with players worldwide. |
| I
had a problem at the payment stage or I didn't receive
an order confirmation email - what should I do now? |
|
-
If you have received a payment confirmation
from PayPal or WorldPay, please rest assured
that your order is being processed normally.
-
If you clicked on VIEW MERCHANT
RECEIPT at the very end of the WorldPay
payment stage, you should also receive a message
from us directly with more order details. You will
not receive this message if you did not click on
this link, however your order will still have been
accepted.
-
-
Unless you receive
a specific error message from PayPal or WorldPay, please
try again later - the payment server
may be temporarily unavailable.
|
| Do
you also sell your products on Amazon.co.uk? |
|
Yes - however
our postage-inclusive prices at Amazon are
never lower and sometimes higher,
because a large percentage
of the
selling price has to go to Amazon as commission (this
is shown on your sales receipt). We prefer you to order
here, direct from MusicScotland, for better prices
and better
service overall
- for example a larger catalogue range, quicker delivery
and additional features such as payment options, giftwrapping
and priority delivery. We cannot offer any postage
discount if you order multiple items from us via Amazon.
Your payment security is not compromised in any way
if you order direct from us. View
independent customer reviews of our service through
Amazon here. |
| Can
you send me a paper copy of your catalogue? |
|
|
We cannot
send you our catalogue in printed form, due to its
size - we supply
over 4,000 products. Our searchable online catalogue
will always be more up-to-date and detailed than any
printed
one
we could produce.
For a full list of the titles
which
are currently
available
from us, please see our
printable sitemap. |
| I
would like to use music from one of your
products for my own project - can you licence this
or give me permission? |
|
|
We do
not have any authority to allow permission regarding
copyright in any of the products which we feature
- please contact the record company, artist
or producer of the title directly for this permission. |
| Will
you link to my website? |
|
|
We maintain
a link directory of external
websites here. If your website relates to music
and your artist/group/organisation is based in Scotland,
we would like to exchange or
update a link with you. Please send
us a message with
the URL of the page where you have linked to MusicScotland
and
we
will set up a return link in the appropriate category.
We regret that we do not maintain a website directory
for
artists or organisations not currently based in
Scotland. |
| Can
I comment or send feedback on your website or service? |
|
|
Please do!
We publish many customer comments
here. View
independent customer reviews of our service through
Amazon here. We would also like to hear if you
found a particular part of our website confusing, lacking
in information or inaccurate - send
us a message. |
| Do
you offer mp3 music downloads? Where can I find your
mp3 samples? |
|
|
We do not
currently provide mp3 (or other formats of digital
music) to download to your iPod, iTunes or other players
and
software. If you would like us to make downloads available
at some point in the future, please send
us a message. For a list of our albums with
mp3 music samples, search for mp3 at our advanced
search page here. |
| Which
Transatlantic Sessions DVDs or CDs are still available? |
|
|
At the moment
we can only provide Transatlantic
Sessions Series Three (the latest series) on DVD
or CD. The DVD contains the entire series,
while the two CD volumes contain a selection of this
material. Series
Two is no longer available on CD, nor is Series
One, and we have no further information from the record
company on availability. |
| I
am looking for lyrics to a particular song, can you
direct me to them? |
|
|
We can rarely
identify song titles from fragments of the lyrics -
try
a general search on the internet to find the title.
You can then search
our site for recordings of the
song. Song lyrics are often included with CD sleeve
notes, however
this
is not always evident from the outer packaging and
so not often indicated on our catalogue pages. We
do not publish or supply song lyrics separately. |
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