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WorldPay error messages:

I have received an error message - has my payment gone through?
If you receive a payment acknowledgement e-mail it means you have placed an order. The email will contain information about the order you have made and will contain a Transaction ID that we use to identify you. If you have any queries regarding delivery of your product please email us. A payment acknowledgement e-mail will be generated with a different Transaction ID number for each purchase/debit from your card. If you receive two or more payment acknowledgement e-mails for whatever reason, please email us immediately and make us aware that you have placed multiple orders by mistake.

What does W331 Declined mean?
This type of response corresponds to a decline from the processing bank. The authorisation process is carried out by the bank and WorldPay has no part in the subsequent decision. The decline message is sent to WorldPay by the bank with no explanation nor justification. The reason for a decline is often to do with incorrect information entered, which does not relate to your card. For example:

• Wrong issue number
• Wrong expiry date
• Wrong valid from date
• Wrong security code

If you still have problems we advise you to contact your card issuer to find out more information.

What is W330 referred?
This type of response corresponds to a referral from the processing bank which translates into a decline on the Internet, because no further identity checks can be carried out. The authorisation process is carried out by the bank and WorldPay has no part in the subsequent decision. The referral message is sent to WorldPay by the bank with no explanation. However, WorldPay is aware that on occasions banks refer for the following reasons:

• a request for further information such as authorised signature or card holder identification
• frequent use of the card within the last 24 hours
• a random referral

If you call your card issuer, they may say that they are awaiting an authorization code from the business. As this is an online purchase, an authorization code CANNOT be obtained and sent to your card issuer to authorize the transaction. We would therefore advise you to try again later or alternatively use a different card.

Server time/Thread error
The error message that you received responds to a connection problem conflicting with your internet browser. If you receive a payment acknowledgement e-mail it means you have placed an order. This payment acknowledgement e-mail will contain information about the order you have made and will contain a Transaction ID that we use to identify you. If an e-mail has not been received please attempt the purchase again.

Card number is invalid
Please double-check your card number. Are you entering the long number that spans the width of your card? This is the number that WorldPay requires. This should be 16 or more digits depending on your card type. Some cards have a Card Number printed on them - this is often an 8-digit number. This is not the number WorldPay requires.

Sorry - Cannot pay in USD/EUR using a Switch/Solo card
This error message responds to the fact that Switch/Solo cards are UK debit cards and can only be processed/debited for GBP – GBP (£ Sterling) transactions. This is a card scheme rule. If you are trying to purchase from an overseas company/website, this would be impossible using a Switch/Solo card.

Do you accept Visa Electron cards?
WorldPay will be able to accept payments via Visa Electron cards, only if the Visa Electron logo is displayed on the WorldPay payment page for MusicScotland. Also WorldPay can only accept payment via Visa Electron cards if your card issuer/bank has allowed your Visa Electron card for online use.

 

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