You may find an answer here before contacting us.
ORDERINGHow do I order? Can I telephone, post my order to you or visit your shop?
For information on ordering, please follow these instructions.I had a problem at the payment stage or I didn't receive an order confirmation email - what should I do now?
My order hasn't been delivered yet, is it on its way?
What happens when I pre-order?
Titles marked released soon are not yet in stock with us. If a title is available for pre-order, you can place this item in your shopping cart with other items, and payment will be charged to your card at the checkout as normal. Your order for this title will be despatched to you separately, as soon as stock arrives with us on the release date. Any other in-stock items in your order will be despatched to you within our normal schedule of next working day. The despatch estimate, current stock and pre-order status will always be kept updated on the title's catalogue page, and you will also be kept informed by a weekly email. Please note that release dates may be subject to change at short notice, depending on the title's actual production and distribution schedule. If you prefer to wait for a title to arrive in stock with us before ordering, join our monthly newsletter for updates.What about refunds and returns?
You may cancel all or part of your order at any time before it is despatched - contact us by email for despatch status. If your order has already been despatched, please return any unwanted item to us UNOPENED, or in the original condition, within 7 days of receipt. We cannot accept returns of non-faulty items which have had their shrinkwrap removed. Post-damaged or faulty items, or those despatched by us in error, should be returned with a note explaining the problem in as much detail as possible - we must be able to confirm any specific faults. Your card will be refunded for your postage costs incurred in any reasonable case, and a replacement item sent if required. IMPORTANT - please use only First or Second Class (UK) or Standard/Economy Airmail (international) postage for packages returned to us. To ensure safe transit, items should be wrapped in the original delivery packaging, or one of equivalent quality. If you have already opened your package, it would help us if you could enclose a printout of any email message and/or your receipt - otherwise please leave the package sealed. Any refund will occur within 30 days of cancellation, on the credit or debit card that was originally used to complete the transaction. This policy does not affect your statutory rights. Please use this return address.Which BBC Transatlantic Sessions DVDs or CDs are currently available?
At the moment we can provide the BBC Transatlantic Sessions Series One, Three & Four on CD and PAL DVD only. The DVDs contain the entire series as televised, while the CDs contain a large selection of music from the shows.Which Edinburgh Military Tattoo DVDs or CDs are currently available?
The Edinburgh Military Tattoo 2010 worldwide DVD is now available to pre-order, for release early October 2010. This title is also available to order on audio CD for immediate despatch. See all other Edinburgh Tattoo titles on CD & worldwide DVD. On worldwide DVD, these run from 2003, with The Pipes And Drums 2000-2010, highlights of 1996-2002 and the 5DVD box set 1998-2002. On audio CD, these run from 2001, plus 1998 and highlights 1995-2005. We regret that we are unable to source any Tattoo titles on DVD or CD prior to these dates, nor those from the shows performed in Australia. We no longer supply any PAL or NTSC Tattoo videos.What is the music featured on Monty Halls' Great Hebridean Adventure and Great Escape?
Much of the music featured on these BBC TV series is performed by Peatbog Faeries.Can I comment or send feedback on your website or service?
Please do! We publish many customer reviews here, and our service and products are independently rated by feefo. We would also like to hear if you found a particular part of our website confusing, lacking in information or inaccurate - contact us by email.I have a specific question about an artist, album or type of music - can you answer it?
Try our advanced search to locate a CD, DVD or book product, using short and specific keywords such as the album or artist name, tune, song, instrument or catalogue number. If you cannot find any suitable title this way, we are probably unable to get hold of it from our suppliers. However we are continually expanding our selection with back catalogue music as well as new releases. Contact us by email to check, if you prefer.If I buy a DVD or CD from you, will it play on my machine or one in a different country?
This depends on the format support of your DVD player - more information here on PAL/NTSC formats and Region encoding. Please note that we cannot accept returns of opened DVDs which are not compatible with your player.Can you give me more information on one of the artists featured in your catalogue, for example tour dates or contact details?
All of the information we maintain on artists is shown on our product pages - for further details try a general Google web search on their name. We do not maintain performance dates, telephone, email or other contacts for artists - please try their website or recording company instead.What about sheet music and printed music?
Our sheet music titles and printed music books are listed here and also here. We do not currently have complete tune or song contents listings for all of these books. If you cannot find what you are looking for here, search Google for Sheet Music Plus, Musicroom or Scotch Snap for more printed music.There is a title in your catalogue shown as unavailable - will it come back into stock soon?
We are rarely able to answer this for specific products, as this mainly depends on the producers of the title supplying us again. If the title is more than a few years old and has been deleted by the producer, it is unlikely to be re-released. There is a small chance that, if the title is a recent release, it may just be temporarily out of stock - in this case, please check back again a week later to the same catalogue page. Subscribe to our newsletter for monthly news of re-released titles.Can you send me a paper copy of your catalogue?
We cannot send you our catalogue in printed form, due to its size - we supply over 4,000 products. Our searchable online catalogue will always be more up-to-date and detailed than any printed one we could produce. For a full list of the titles which are currently available from us, please see our printable sitemap.I would like to use music from one of your products for my own project - can you licence this or give me permission?
We do not have any authority to allow permission regarding copyright in any of the products which we feature - please contact the record company, artist or producer of the title directly for this permission.Do you offer mp3 music downloads? Where can I find your mp3 samples?
We do not currently provide mp3 (or other formats of digital music) to download to your iPod, iTunes or other players and software. If you would like us to make downloads available at some point in the future, please contact us by email.I am looking for lyrics or translations of a particular song, can you direct me to them?
Song lyrics or translations are sometimes included with CD sleeve notes, however this is not always evident from the outer packaging and so not always indicated on our catalogue pages. We are unable to publish or supply song lyrics or translations separately from these sleeve notes, and we can rarely identify song titles from fragments of the lyrics - you may find an a song title using Google. You can then use our advanced search to find recordings of the song.My dog ate the liner notes to my CD, can you send me a replacement booklet?
No, sorry, these cannot be despatched separately and are not available in dog-proof format.
HOW TO ORDER
Music Scotland has been delivering Scottish and Celtic music worldwide since 1999 - why not try us? You can read recent independent customer reviews of our service at feefo:
Join our newsletter - one message monthly with new releases and special offers:
Recent searches:View All Tweets - want to see your message or event appear here? Just post to your own Twitter account mentioning @musicscotland
© 1999-2010 Music Scotland Scottish, Irish and Celtic music on CD with mp3 samples, DVD and sheet music.
First Class (free) or Airmail despatch worldwide, direct from Scotland.
2005 STMA Services To Industry Award winner.
View Basket : = 
CHECKOUT NOW
budget titles
giftwrap
delivery options
latest releases
top 50 this month
frequently asked questions
join our newsletter
about us and terms & conditions
Blog
Facebook
Twitter
MySpace
RSS feed
YouTube
Google
LinkedIn
Amazon
StumbleUpon